Why doesn’t eFavorMart.com have a phone #? Doesn’t seem like a credible business at all.

Company Response: We apologize for the inconvenience but we find the use of eFavorMart’s livechat and email (http://www.efavormart.com/contact-us.aspx) is a more efficient means to quickly handle customer inquiries and complaints. Statistics show that typing is faster than speaking so we’re able to turnaround more customer assistance needs in record time. Keep in mind that we serve thousands of potential and continuing customers from the United States and from overseas countries such as Canada, England, France, Australia and many more; and this is on a daily basis. Therefore, it is impossible to add a phone service to handle hundreds if not thousands of callers daily without significantly adding to overhead costs which translates to higher product prices. That would be a lose-lose scenario where we have to raise prices and customers will no longer be interested in our wonderful products at ridiculously low prices. Of course phone service will also mean you will be annoyed by call waiting or call being sent to the voicemail which definitely ruins the overall shopping experience. Of course we want your experience in shopping with us to be smooth and enjoyable so you can comeback for more items and be a lifetime customer/fan.

Now, it’s true that during peak wedding seasons that there is delays with the livechats, but overall, we are making adjustments to making the livechat experience the best means to get information and assist customers to make their purchase. Bear in mind that replying to livechat and emails can be done while you multitask your work in the office or do your economics at home, so it’s mutually more comfortable for you as a customer in not having to have a phone to your ear while waiting for an answer. Email-wise, normally, easy questions such as ‘where’s my order’ can be answered fairly quickly while backordered items or product replacement inquiries will take more time, but they are still answered within 24-48 hours of a business day.

Last resort, is our Facebook Business Page -- http://www.facebook.com/#!/pages/eFavorMart/79613468733, where you can post inquiries in a civil manner and the representative will see what she can do to assist you. NOTE: eFavorMart facebook page is meant  more for enjoying new products, checking discount codes, as well as, enjoying how different eFavorMart fans/event planners have used our products to craft wonderful events and works of art. Page is not meant for complaints or for posting scathing remarks.

I hope this response has explained clearly how eFavorMart.com is a credible and better e-business without needing a phone service.

Where is my order? I placed my order 2 weeks ago and it hasn’t been received.

Company Response: If you’ve chosen regular shipping, then the normal allotted time for arrival is 2 weeks or 10 business days; but if your item is in stock without any personalization then it should ship within 24-48 hours and arrive to you in 3 business days if you’re in the west coast or 6 business days if you’re on the east coast United States.

If there are PERSONALIZED ITEMS in the order then most likely additional time is needed to add beautiful inscriptions into the product correctly. Also make sure you have not intentionally ordered back-ordered items where entire order will be shipped at a later date if your order is under $100. At times, an item suddenly becomes out of stock when it came to pick your order from the warehouse, from which our representative normally sends you an email whether you would like to wait or use a substitute product instead. Of course, it does happen that your mail box may be full or our mail went into your spam/junk mail. THE BEST method to find out what’s going on with your shipment is to log-in to www.UPS.com or www.USPS.com and check what is the progress of your orders based on the tracking you’ve been provided –if it says label is only created then order is still in our warehouse and has yet to ship out for various reasons, if it says order delivered then it had already arrived at the intended destination. If you are unsure what’s going on, ask a representative on the website’s livechat (http://www.efavormart.com/contact-us.aspx) during business hours on weekdays or send an email to sales@efavormart.com where you’ll get an answer within 24 hours of a business day. link

Follow-up question: what if UPS says delivered and I have not received anything?

If you’re in a bad neighborhood then there’s chances of your items getting stolen so please make sure you have someone get your package when UPS tracking shows you item is due to arrive. Also, make sure that your neighbors and housemates did not take your package, put it aside and forgot to inform you.

Follow-up question for international customers: it’s been more than 2 weeks but my item still show in-transit, what’s going on?

If you live in a non-US state, then your ordered items, especially when large bulks, will still need to be cleared by customs. Which means you still have to pay an additional fee for them to release your package; this has nothing to do with us but is simply standard import good processing of your country. Please review the customs laws of your country before making an order to make sure that import taxes do not make your order unattractive.

Purpose of this Blog

No business is perfect. There will be customer advocates who will love your products and will build bonds with us for a long a long time to come. And then, there's the other side, which are customers that just can't be satisfied no matter what and with their unmet satisfaction - they will do whatever to bring us down. We can send them replacement products, refund their purchase or even give them store credit but some customers just want too much unless or else they will extract revenge; their goal is for a business to bend over to their whims and pays them to hush. Since eFavormart.com and Yaya Creations is a business built on principles and desires to give customers the best deals on the web, we decided to put up this new blog to address common questions of new anxious customer, as well as, to respond to the our detractors who are simply expecting us to bend over even though they are being very unreasonable in the first place. Thank goodness though that we have a lot of good customers that stick with us through thick and thin and love our products and the savings and color we bring them. We wish this group of great people to grow in the years to come and for newcomer/visitors not believe the very minority who claim that we are otherwise.

Check out our Facebook Page and Albums to see that we are in the business of making people HAPPY! link