Company Response: If you’ve chosen regular shipping, then the normal allotted time for arrival is 2 weeks or 10 business days; but if your item is in stock without any personalization then it should ship within 24-48 hours and arrive to you in 3 business days if you’re in the west coast or 6 business days if you’re on the east coast United States.
If there are PERSONALIZED ITEMS in the order then most likely additional time is needed to add beautiful inscriptions into the product correctly. Also make sure you have not intentionally ordered back-ordered items where entire order will be shipped at a later date if your order is under $100. At times, an item suddenly becomes out of stock when it came to pick your order from the warehouse, from which our representative normally sends you an email whether you would like to wait or use a substitute product instead. Of course, it does happen that your mail box may be full or our mail went into your spam/junk mail. THE BEST method to find out what’s going on with your shipment is to log-in to www.UPS.com or www.USPS.com and check what is the progress of your orders based on the tracking you’ve been provided –if it says label is only created then order is still in our warehouse and has yet to ship out for various reasons, if it says order delivered then it had already arrived at the intended destination. If you are unsure what’s going on, ask a representative on the website’s livechat (http://www.efavormart.com/contact-us.aspx) during business hours on weekdays or send an email to sales@efavormart.com where you’ll get an answer within 24 hours of a business day. link
Follow-up question: what if UPS says delivered and I have not received anything?
If you’re in a bad neighborhood then there’s chances of your items getting stolen so please make sure you have someone get your package when UPS tracking shows you item is due to arrive. Also, make sure that your neighbors and housemates did not take your package, put it aside and forgot to inform you.
Follow-up question for international customers: it’s been more than 2 weeks but my item still show in-transit, what’s going on?
If you live in a non-US state, then your ordered items, especially when large bulks, will still need to be cleared by customs. Which means you still have to pay an additional fee for them to release your package; this has nothing to do with us but is simply standard import good processing of your country. Please review the customs laws of your country before making an order to make sure that import taxes do not make your order unattractive.
