Company Response: We apologize for the inconvenience but we find the use of eFavorMart’s livechat and email (http://www.efavormart.com/contact-us.aspx) is a more efficient means to quickly handle customer inquiries and complaints. Statistics show that typing is faster than speaking so we’re able to turnaround more customer assistance needs in record time. Keep in mind that we serve thousands of potential and continuing customers from the United States and from overseas countries such as Canada, England, France, Australia and many more; and this is on a daily basis. Therefore, it is impossible to add a phone service to handle hundreds if not thousands of callers daily without significantly adding to overhead costs which translates to higher product prices. That would be a lose-lose scenario where we have to raise prices and customers will no longer be interested in our wonderful products at ridiculously low prices. Of course phone service will also mean you will be annoyed by call waiting or call being sent to the voicemail which definitely ruins the overall shopping experience. Of course we want your experience in shopping with us to be smooth and enjoyable so you can comeback for more items and be a lifetime customer/fan.
Now, it’s true that during peak wedding seasons that there is delays with the livechats, but overall, we are making adjustments to making the livechat experience the best means to get information and assist customers to make their purchase. Bear in mind that replying to livechat and emails can be done while you multitask your work in the office or do your economics at home, so it’s mutually more comfortable for you as a customer in not having to have a phone to your ear while waiting for an answer. Email-wise, normally, easy questions such as ‘where’s my order’ can be answered fairly quickly while backordered items or product replacement inquiries will take more time, but they are still answered within 24-48 hours of a business day.
Last resort, is our Facebook Business Page -- http://www.facebook.com/#!/pages/eFavorMart/79613468733, where you can post inquiries in a civil manner and the representative will see what she can do to assist you. NOTE: eFavorMart facebook page is meant more for enjoying new products, checking discount codes, as well as, enjoying how different eFavorMart fans/event planners have used our products to craft wonderful events and works of art. Page is not meant for complaints or for posting scathing remarks.
I hope this response has explained clearly how eFavorMart.com is a credible and better e-business without needing a phone service.
